Refund policy

Returns and Refunds

We accept eligible return requests made within 30 days after delivery. To start a return, contact us at support@modernfieldgoods.com before sending any item. Include your order number and the reason for the request. Items returned without authorization may not be accepted.

Returned merchandise must be unused, in its original condition and packaging, and include all accessories and documentation. Proof of purchase is required. Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.

Inspect your order promptly. Report damaged, defective, missing, or incorrect items within 48 hours of delivery and include clear photographs of the item and packaging so we can investigate with the fulfillment partner.

Certain items cannot be returned, including gift cards, final-sale items, personalized goods, opened personal-care or hygiene goods, hazardous materials, and any item identified as non-returnable on its product page. Applicable consumer-law rights are not limited by this policy.

If a return is approved, we will provide instructions and the correct return destination. Because products may ship from different authorized fulfillment partners, do not return an item to the address shown on the shipping label unless instructed.

After an approved return is received and inspected, we will notify you whether the refund was approved. Approved refunds are issued to the original payment method. Original shipping charges are not refundable unless the return resulted from our error or a defective product. Banks and card issuers may require additional processing time.

Orders can be cancelled only before processing begins. Contact us promptly; cancellation is not guaranteed after an order has entered fulfillment.

For return questions, email support@modernfieldgoods.com or call 956-533-6642.