Ordering
What does Modern Field Goods sell?
We currently focus on practical products for home, storage, pets, and everyday use. The assortment can expand over time, but products are added selectively rather than simply to increase catalog size.
Why do some products ship from different locations?
Some products are fulfilled directly by authorized supplier partners. If an order contains items handled by different partners, the items may arrive in separate packages and may have separate tracking numbers.
Can I change or cancel an order?
Contact us as soon as possible. Orders can be cancelled or changed only before processing begins, and changes are not guaranteed after an order has entered fulfillment.
Will I be charged sales tax?
Applicable sales tax is calculated at checkout based on the delivery address and the tax registrations and collection requirements that apply to the order. The tax amount shown at checkout controls for that purchase.
Shipping
Where do you ship?
We ship to eligible United States addresses displayed at checkout.
How much is shipping?
Shipping rates are calculated at checkout based on the items in your cart, delivery address, fulfillment partner, and available carrier service. The shipping charge shown at checkout controls for your order. Items fulfilled by different partners may ship separately.
When will I receive tracking?
Tracking information is provided when available after the fulfillment partner and carrier process the shipment. Carrier scans can take time to appear after a tracking number is created.
What if tracking says delivered but I cannot find my package?
Check the delivery area, household members, neighbors when appropriate, and the carrier's tracking details first. If the package still cannot be located, contact us with your order number so we can assist with an investigation.
Returns & Problems
What is the return window?
Eligible return requests must be made within 30 days after delivery. Contact us before sending an item back so we can confirm eligibility and provide the correct return instructions.
What if my item arrives damaged, defective, missing, or incorrect?
Contact us within 48 hours of delivery and include clear photographs of the item and packaging so we can investigate with the fulfillment partner. Applicable consumer-law rights are not limited by this reporting request.
Who pays return shipping?
Customers are generally responsible for return shipping unless the item arrived damaged, defective, or incorrect. Some items are non-returnable as described in our Returns & Refunds Policy.
How are approved refunds issued?
Approved refunds are issued to the original payment method after any required review or receipt and inspection of the return. Your bank or card issuer may require additional processing time.
Payments & Account Security
Which payment methods can I use?
The payment methods available to you are the methods displayed in Shopify checkout. Availability can vary by device, account, and checkout context.
Should I send payment information by email or the contact form?
No. Do not send full payment-card numbers, bank credentials, passwords, or authentication codes by email or through a contact form. Enter payment details only through the checkout fields presented during checkout.
Why might an order be reviewed before fulfillment?
Orders can be subject to payment and fraud review before being sent to fulfillment. If additional information is legitimately required, we will contact you through the order contact information. We will not ask you to email a full card number, bank password, or one-time authentication code.
Support
How do I contact Modern Field Goods?
Email support@modernfieldgoods.com or call 956-533-6642. For order-related questions, include your order number and the email address used at checkout.